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Welcome to the Norstar Support Group Website! |
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The most comprehensive Norstar Technical Support site on the Internet!
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Information can be found for all the Norstar systems and voice mails that we
support. The information is constantly updated by our technicians, so please
check back frequently and watch for the documents posted!
If you do not see the information you are looking for, please contact us
so that we may assist you. |
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 TO BEGIN, simply click on the
Support Topic in the left navigation bar. |
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If you are unsure of
your system type, click here
OR
 Place
your Online
Support Request Here
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OR
call toll free: 866-985-7031
IMPORTANT NOTE:
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Please have the following information prepared
prior
to calling or sending email to the Tech Support center:
- Your NORSTAR VENDOR Name
- Your Company name
- Company address
- Telephone number & Fax number
- Your system type (If you are unsure of your system type,
Click here)
- How did you find us?
Without this information, we will be unable
to assist you with Technical Support.
Please keep in mind that if you are
not currently an Norstar Support Group Client, your support call MAY BE
billable. Please ask about our RATES and acceptable methods of payment.
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Norstar
Support Group
Norstar Technical Support
Center Information
- Hours of Operation: Monday thru Friday,
8:30 am until 5:00
pm ET.
Emergency Technical Support response during non-business hours is also
available to all Norstar Support Group Affiliates and their clients at no additional charge
during warranty periods. Please check your documentation to ensure your
system /equipment warranty is still valid.
- Rates:
Some charges may apply to "Out-of-warranty" clients.
Rates are charged on a "per-event" basis.
- Please check with your Equipment Vendor to find out about current Rates
for Telephone and Dial-up support.
Thank you for visiting
The Norstar Support Group ! !
Some of our Online documentation is in .pdf format and may
require the Adobe Acrobat Reader tm in order to
view them.
Click here to download
 Adobe
Acrobat tm
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